About Us

More than just a web design agency.

Originally formed in 2001 (under the name New Business Media), we set out from the beginning to be more than just a web design agency, instead to provide the convenience of a single relationship for all things digital, whilst never compromising on quality.

During the years, our team has worked hard to establish a reputation as a first-class agency. We’ve had the opportunity to work with some of Australia’s leading companies and our bragging rights include Super Amart, TAFE Queensland, Griffith University, Barbeques Galore and Rugs a Million. From national brands to small and medium sized enterprises, our team takes pride in their high standard of work. Our passion for seeing our clients succeed, no matter what size their business is, means that we will make every effort to help them get there.

Our Pivotal family is made up of the most talented and driven creative professionals. We are passionate about partnering with honest people to produce exceptional work. Our in-house team is an all-star selection, consisting of the industry’s finest digital strategists, interactive designers, web developers, app developers and marketing experts – it is our team’s unity, skills and experience that create and deliver solutions of the highest calibre.

Explore our services

We tailor our digital solution around you.

We believe that in order to provide successful solutions we first must understand your goals, requirements and challenges. Rather than offering one size fits all, off-the-shelf solutions, we tailor our digital solutions based around your specific project and business requirements. We make sure we understand what makes your business tick, and create the absolute best solution to reach and exceed your goals.

The first stage of our process is an obligation FREE STRATEGY SESSION where you'll meet with one of our digital strategists to discuss your project or requirements in detail. From there we'll discuss your project internally with our team of experts and come up with a solution that is tailored to achieve your goals. We'll present our recommendations in a detailed proposal which will outline the goals, inclusions, timeline & costings.

If you proceed with our proposal your project manager or marketing manager will become your main point of contact and will keep you updated throughout the journey. You'll have the opportunity to review our work and make adjustments before we deliver the final result. We pride ourselves on our excellent long-term relationship with clients. Once a project is complete, we continue to work with you to generate ongoing results for your online business.

FREE Strategy Session